FAQ
1: Ordering
Q: How can I place an order?
A: To place an order, simply select the product(s) you wish to purchase and add them to your cart. Once you've finished shopping, proceed to checkout, and follow the prompts to complete your purchase.
Q: Can I change or modify my order after it has been placed?
A: Depending on the status of your order, it may be possible to change or modify it. Please contact our customer support team (919) 693-9930 as soon as possible to make any changes.
2: Payment
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, PayPal, and Apple Pay. Some other popular payment methods may also be available on our website.
Q: How do I use a coupon or promo code?
A: To use a coupon or promo code, simply enter the code during checkout and the discount will be applied to your order.
3: Discounts and promotions
Q: Do you offer any discounts or promotions?
A: Yes, we offer discounts and promotions on a regular basis. Please sign up for our newsletter or follow us on social media to stay up to date on the latest deals.
Q: How do I redeem a discount or promotion code?
A: To redeem a discount or promotion code, simply enter the code at checkout. The discount will be applied to your order total.
4: Shipping
Q: Do you offer free shipping?
A: We offer free shipping on orders over a certain amount. The exact threshold may vary depending on your location and the products you're purchasing.
Q: How long will it take for my order to arrive?
A: Delivery times may vary depending on your location and the shipping method you select. Once your order has been shipped, you will receive a tracking number that you can use to monitor the progress of your shipment.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number that you can use to monitor the progress of your shipment.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information.
5: Returns and Exchanges
Q: What is your return policy?
A: Our return policy allows you to return any product within a certain number of days of receipt. The exact time frame may vary depending on the product and the reason for the return. Please refer to our returns policy for more information.
Q: How do I return a product?
A: To return a product, please follow the instructions provided in our return policy. Generally, you will need to fill out a return form and mail the item back to us.
Q: What is your exchange policy?
A: Our exchange policy allows you to exchange a product within a certain number of days of receipt. The exact time frame may vary depending on the product and the reason for the exchange. Please refer to our exchange policy for more information.
6: Customer Service
Q: How do I contact customer support?
A: Our customer support team will be happy to answer your questions. You can contact our customer support team via email at info@winstonindustrial.com or by phone (919) 693-9930.
7: Account and Privacy
Q: How do I create an account?
A: To create an account, simply click the "create an account" button on our website and follow the prompts to enter your information.
Q: What is your privacy policy?
A: Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our privacy policy for more information.
8: Products
Q: What types of products do you offer?
A: We offer a wide range of products, including cleaning solutions, sanitation and janitorial tools, and food service items. Please browse our website to see our full selection.
Q: How do I find a specific product?
A: You can use our search bar to look for a specific product by name, or browse our categories to find products by type.
Q: Do you offer product reviews?
A: Yes, we encourage customers to leave reviews of our products to help other shoppers make informed decisions.
9: Account Management
Q: How do I update my account information?
A: To update your account information, log in to your account and click on the "account settings" or "profile" section. From there, you can edit your information as needed.
10: Technical Support
Q: I'm having trouble accessing your website. What should I do?
A: If you're experiencing technical difficulties accessing our website, try clearing your browser's cache and cookies or accessing our website from a different browser or device. If the issue persists, please contact our technical support team for assistance.
Q: I'm having trouble placing an order. What should I do?
A: If you're having trouble placing an order, make sure your payment information is correct and that you've filled out all required fields. If the issue persists, please contact our customer support team for assistance.
11: Security
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption technology to protect your payment information and ensure that it remains secure.
12: Orders
Q: Can I cancel my order?
A: Depending on the status of your order, it may be possible to cancel it. Please contact our customer support team as soon as possible to make any changes.
Q: What happens if my order is lost or damaged in transit?
A: If your order is lost or damaged in transit, please contact our customer support team for assistance in filing a claim or arranging for a replacement.
Q: What happens if my item is out of stock?
A: If an item is out of stock, you may be able to backorder it or receive a notification when it becomes available again. Alternatively, you may be able to select a similar item as a replacement.
